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"CANCELLATION AND RETURNS":

RGL is under Radha marketing, a company incorporated under the laws of India, having its registered office at Prabhu Yashoda Sadan, Sadar Bazar , Chhattisgarh, Raipur 492001  ("the Company") offers, including through its website www.rglgroup.co.in and other applications ("Platforms") various online kitchen, Electrical and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to, consumer electronics, home and kitchen applainces ("Products") by users of the Platforms ("Users").

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Cancellation

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled

To cancel an order, please call our Customer Support Center @ 9522222577 and give your order number requesting for a cancellation. If the order hasn’ t been invoiced, our team will cancel the order for you and the refund will be posted back via the same method of payment for all pre-paid orders

 

Bulk Orders

rglgroup.co.in reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate enquiry section   or E-mail shreeradhamarketing@gmail.com

 

Returns

The following general returns policy is applicable to all items sold on reliancedigital.in.

1. A product purchased on rglgroup.co.in is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions:

  • Product delivered is different from what was ordered

  • Product was received in a physically damaged condition or was found defective when package was opened.

  • The product or parts of the product or accessories that were described on the website as “ In the Box” was missing.

All our packages are sealed with three "Tamper Evident Void Seals", click here for more information on our packaging. Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered "Void Seal" or a damaged box will automatically disqualify any return claims for physically damaged/defective products, incorrect product or missing accessories.

The below product categories are marked as "non-returnable" unless the package received is verified as Defective or Damaged

  • Mixer grinder

  • Fan

  • Gas stove

  • Cutlery set, thali set , thermoware products

  • Led TV

  • Washing Machine

2. All items to be returned must be in their original condition along with the following.

  • Original Order Invoice

  • Original packaging with labels, user manuals and warranty card

  • Serial Number/IMEI of the product being returned should match our system

  • Any accessories/components, combo or bundle products or freebies you received with the purchase

  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused

  • For “ Defective on Arrival” of installable products, returns will be accepted only if the product was installed by RGL engineers

  • For DOA of non-installable products, replacements would be processed basis the following

  • Final QA of the product and certification of defect by the RGL engineers when the product is received back as a return

  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. RGL shall not be liable for any misuse or usage of such information.

The associated return window and exceptions (if any) for returns as per category is defined below:

 

 

 

Led tv – Replacement within 10 days if any defect

Washing machine - Replacement within 10 days if any defect


 

For any issues with products purchased via "Express Delivery | within 48 Hours", customers can call Customer Support or the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above

Once returns are processed for these orders, only refunds will be initiated. There is no replacement on "Express Delivery | within 48 Hours" orders.

How to generate a Return Request:

  • Please call our customer support centre at +919522222577 or email is @  shreeradhamarketing@gmail.com  to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated. Once we receive the product back, our RGL engineers will evaluate the returned product and provide resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report.

  • If you've received a non-returnable product in a damaged/defective condition, please contact us within 7 days from the delivery of the product.
     

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